SOS Ocean Conservation Gear

"we are constantly ocean inspired"
 
 

Ocean Gear designed with a passion to protect our ocean and living corals

 
 
 
 

Contact Us - Shipping - Return Policies


Thank you for visiting our website. Please contact us to request more information about our products and services or to provide feedback about our website.

SHIPPING:  All orders will be shipped by Priority Mail, 1-3 Business Days with USPS Tracking® and up to $50 insured. If item(s) show delivery was made with proof of Tracking Number, it is soley up to the Buyer to process a Claim directly with USPS. We are not responsible for packages lost by shipping carriers. 

RETURNS:  Need to return or exchange something you just received? No problem! Please read through our policies below, and of course contact us if you have any questions. While we do everything in our power to make sure you are completely satisfied with your purchase, please keep in mind that SOS clothing is a growing company and may not have the same return and exchanges policies that you'll find at big box stores.

Return Policies:
TIMELINE FOR RETURNS:  You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit ONLY to StokedOnSalt.com.  If the return arrives after 30 days of the day the order was originally delivered, it will be refused.

What can not be returned:
Items described as "Final Sale" or "Sale" cannot be returned or exchanged.
Merchandise must have all tags attached. Any worn, soiled, altered, washed, or customer-damaged items can NOT be returned and will be shipped back to you at YOUR cost and no refund issued.
If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

Return shipping charges information:
Shipping cost is non-refundable, unless we ship an item in error.  Returns will require the customer to pay for return shipping. 

Returns Process:
Just follow the steps below for an easy return!  

  • Contact SOS via email: stokedonsalt@aol.com explaining your Return.
    2. We will issue you an RA# (Return Authorization) after you contact us via email.
    3. Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
    4. Ship your package back to:  Stoked On Salt, PO Box 23382, Oakland Park, FL 33307
  • Please ship with tracking; we are not responsible for packages lost by shipping carriers.
    5. You will be issued a credit memo stating the amount returned to either your store credit or back to your original payment method within 7-10 business days of us receiving your return. 

  • Also note, online purchases may not be returned at any store that carries Stoked On Salt gear. 

Exchanges Policies (US Only)
If your item arrives damaged, not as described, or is simply the wrong size for you, please contact us (M-F) and we will gladly replace any applicable items!

Exchanges shipping charges information:
Exchanges will require the customer to pay for return shipping unless the original item shipped out is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer.

Timeline for exchanges:
You have 30 days from the date your order is delivered to return the item to Stoked On Salt. If the return arrives after 30 days from the date the order was originally received by you, the customer, it will be refused. Once you receive the exchanged item, the same rules apply if you need to return or exchange it.



You can reach us at: 754-246-4848 Lisa